FAQ
Travel industry terms, explained plainly
The vocabulary behind how Paxway works — what the categories mean, and which one applies to you.
This page defines the terms used across the Paxway site: full-service travel agency, B2C, B2B and B2E travel, travel agent networks, duty of care, and the four market abbreviations NORAM, LATAM, EMEA and APAC. Page-specific questions are answered on each division’s own page.
The vocabulary
What is a full-service travel agency?
A full-service travel agency arranges every component of a trip — flights, accommodation, ground transfers and packaged itineraries — and supports the traveller before, during and after travel, rather than selling a single booking and stepping away. Paxway operates as a full-service agency across consumer, trade and corporate travel.
What is the difference between B2C, B2B and B2E travel?
B2C travel is sold directly to individual travellers. B2B travel is sold to travel agents, who resell it to their own clients at their own margin. B2E travel is provided to companies as a managed programme for their employees. Paxway operates all three as separate divisions on shared inventory.
What is a travel agent network, and why does its size matter?
A travel agent network is a group of registered agencies booking through a single wholesaler’s rates and platform. Size matters because supplier rates are negotiated on total volume: an agency booking alone negotiates on its own numbers, while one inside a 160,000-agent network is priced against the whole book.
What does duty of care mean in corporate travel?
Duty of care is an employer’s obligation to protect employees travelling for work. In practice it means knowing where travellers are, being able to reach them, and holding the reporting to demonstrate the obligation was met — which is why tracking and reporting sit at the centre of a managed programme.
What do NORAM, LATAM, EMEA and APAC mean?
They are the four standard market groupings Paxway operates across: NORAM is North America, LATAM is Latin America, EMEA is Europe, the Middle East and Africa, and APAC is Asia Pacific.
What is a preferred supplier agreement?
A negotiated arrangement between a travel manager and specific airlines, hotel groups or ground operators, exchanging directed volume for better rates and traveller benefits. Paxway negotiates these on behalf of the corporate programmes it manages.
Should I book direct, through an agent, or through a corporate programme?
Book direct with Paxway if the trip is your own. Book through a travel agent if you already work with one — they may well already be in the network. Use a corporate programme if your employer is paying, because policy, approval and duty-of-care tracking apply to that trip.
Does a travel agency still add value now that anyone can book online?
For a simple point-to-point trip, often not. The value appears where complexity does: multi-stop itineraries, short-notice changes, group travel, contracted rates unavailable publicly, and any trip a company is legally accountable for.