About
Three divisions, one set of supplier relationships
Most agencies pick a lane. Paxway runs consumer, trade and corporate travel deliberately — because each one makes the other two stronger.
Paxway is a full-service global travel agency headquartered across the United Kingdom, United States, Canada, Australia and New Zealand, with operational offices in Dubai and key Asian markets. It runs three divisions — consumer, trade and corporate — on shared supplier contracts, shared operations and one booking platform.
The operating model
Why one company runs all three divisions
Running consumer, trade and corporate travel from one business is unusual. It is also the whole point. The same contracts, operations teams and technology serve all three, so volume earned in one division shows up as value in the next.
Supplier contracts
Corporate volume and agent volume are negotiated as one book of business. The resulting air, hotel and ground rates sit behind a retail holiday just as much as behind a managed programme.
Operations
The same staffed offices across seven locations answer an agent escalation at 2am and a traveller stranded mid-itinerary. Cover is continuous because the offices are genuinely in different time zones.
Platform
One integrated ecosystem carries real-time inventory across NORAM, LATAM, EMEA and APAC — which is why a programme proven in one market extends into another without a rebuild.
Mission
Connecting the world through exceptional travel
We are committed to connecting the world through exceptional travel — whether for leisure, trade, or corporate travel management. Our mission is to deliver outstanding value through technology, partnerships and a client-first approach that prioritises long-term relationships.
We believe in building lasting partnerships based on trust, transparency and measurable results.
What that means in practice
Three commitments we are willing to be held to
Trust
Long-term relationships over single transactions. We would rather lose a booking than a partner, which shapes how we quote and how we escalate.
Transparency
Clear commercial terms, and reporting that shows what a programme actually costs — including the parts that are inconvenient for us.
Measurable results
Performance reviewed and optimised continuously, against numbers agreed at the start rather than chosen afterwards.
Common questions
About the company
Where is Paxway headquartered?
Paxway is headquartered across the United Kingdom, United States, Canada, Australia and New Zealand rather than from a single head office, with additional operational offices in Dubai and key Asian markets.
Why does Paxway operate consumer, trade and corporate divisions together?
Because they share the same supplier contracts, operations teams and booking platform. Volume negotiated for the corporate and agent books improves the rates available to every division, and one operations footprint covers all three around the clock.
What does Paxway mean by a long-term partnership?
Commercial terms and reporting agreed at the outset, reviewed continuously, and measured against results rather than volume alone — the basis on which Paxway works with both agents and corporations.